LawRato

False advertisement of policy and faking cancellation by agent


23-Dec-2023 (In Civil Law)
I recently purchased a HDFC policy from a broker based in Kolkata. He had explained to me the policy details and the returns expected. When I received the policy documents I went carefully through it, and it was not matching the returns he had mentioned. I raised concern with him, he said that he would send fresh document and he arranged for a verification call which matched what he initially said. But I never received the documents, I called him to cancel the policy without further delays(within the free look period), he took the request and initiated a cancellation. I received a call the next day, verifying the cancellation and he later called me to inform the policy is cancelled. After a few days I wanted to enquire about my refund and called HDFC, to my surprise the policy was active and it was never requested for cancellation. What should I do now to cancel the policy and get back my refund or make the broker pay compensation for this. I have his contact numbers.
Answers (2)

Answer #1
946 votes
It appears from the information provided that the broker is not an authorized person rather he has been providing information to you from his end and not co-ordinating with the company, you could have very well raised your concern with customer care of company. Now, you can issue a legal notice to both the parties and subsequently based on outcome, approach the consumer forum or initiate criminal case against the broker.
Helpful? LawRato LawRato
Answer #2
974 votes
The best and easy way to approach the consumer Forum within 2 years from the date of cause of action. You file a case whare the cause of action arose or where the defendant works for gain. You ask the forum for cancellation and compensation for deficiency of service
Helpful? LawRato LawRato

Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.

Report abuse?

Comments by Users

No Comments! Be the first one to comment.

"lawrato.com has handpicked some of the best Legal Experts in the country to help you get practical Legal Advice & help."