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Premium collected but coverage is less than agreed with dealer


17-Jul-2023 (In Consumer Court Law)
I am a resident from Hyderabad and Purchased a new vehicle (car) Datsun Redi go from the Dealer ( Lakshmi Nissan ) – Nagole, Hyderabad on 6th July,2016 . At the time of car delivery, Dealer promised me that , they will provide me Bumper to bumper insurance and collected 14,512/- from me and opted insurance for my new vehicle from new India Assurance. After , 11 months , I received car insurance documents from the dealer via email and I realized that , its normal insurance copy and my car won’t covers nil dip/ bumper to bumper insurance as promised. I really upset and wrote email to them with all proofs , they replied me saying that, they have opted a normal insurance to your car ( as per price list) and at the time of car delivery, I have singed the delivery summary sheet( in this sheet is just mentioned as comprehensive insurance) . Dealer price list never say it will normal or nil dip insurance ( I have a copy for the same) I was trying to explain dealer that ,sales
Answers (1)

Answer #1
692 votes
Sir,

Send a legal notice through a lawyer to the dealer seeking explanation for the activities of the dealer and if you are interested, demand him to provide the same insurance cover that you both have decided initially and if you are not interested in the insurance with the dealer any more, demand him to make arrangements of the cancellation of the insurance and refund the money collected from you for the insurance so that you can do it yourself. Give them time of 7-10 days to respond. If there is no response from the dealer, immediately file a complaint with the District Consumer Forum ( R.R. District Consumer Forum) and proceed further. You can consult me for any help in this regard.
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