Delivery of AC done but installation not provided by company

746 votes

Yes, you can file a complaint against the company under the Consumer Protection Act, 2019, for deficiency of services. You can also approach the consumer forum and file a case against the company for not providing adequate after-sales service.
It is recommended to first try resolving the issue with the service provider through written communication, and if that does not work, escalate the matter to a higher authority within the company. If the issue still remains unresolved, you can file a complaint with the consumer forum.
To file a complaint, you will need to collect all the necessary documents, such as the bill, warranty card, and phone recordings. You can also provide evidence of the promises made by the company regarding the installation and their failure to deliver on those promises.
In your complaint, you can name both the company and the service people, as the responsibility for providing after-sales service falls on the company. You can seek compensation for the mental agony and physical discomfort caused due to the delay in installation and for the inadequate after-sales service provided.

Advocate Sudershani Ray LawRato

978 votes

Hello,
For the query you posted, I would suggest the following:

You can always file a complaint angast any such behaviour of the service provider as well as the company.
You can pray for whatever you demand as relief and so let the court adjudicate the same.

I hope that answers your query.

Best
M.Faris

Advocate Mohd Faris LawRato

768 votes

Yes you can file a consumer complaint against them. It will be best if you can make both of them as the party to the dispute as at times, there is an inter-se adjustment between the company store and service provider about the installation. You can array them as Opposite Parties 1 & 2, affix all the bills you have received from them and ask them to pay compensation jointly & severally.
The usual arrangement between AC providers and customer is that the installation except any materials to be put will be free of cost. So in case you are also planning to get it installed from outside, pay the outsider and later recover from company/service provider, then you may need to check for if any document or conversation that you may have had which says installation except materials will be free.
You may send a legal notice first and if they do not respond and/or install, file a consumer complaint before District Consumer Forum.

LawRato LawRato

953 votes

Hi,
Yes we can file a consumer case claiming compensation for mental torture, mental harassment , non performance of work and also can give a legal notice for the same.
Company as well as the service worker will be party to the case.
For more information feel free to have a word with me
All the best

Advocate Sahej Uban LawRato

761 votes

Sir, you are fully competent to file a suit against them( both company and service provider) as company authorizes the service provider or pay to them for their service to their customers. File a suit against them. U will surely get compensated with penalty over them. Best of luck.

Advocate Salil Tripathi LawRato