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Bank not refunding the full amount given for home loan, please advise


29-Jan-2023 (In Recovery Law)
I had applied for housing loan in HDFC LTD, considering the least procedure. Its representitive came at house and seen my land related documents.In the same day he called me at bank branch to fill up the form and he promised me that in about 15 days loan be sanctioned and he taken a cheque of processing fee of Rs. 7015 in advance in favour of HDFC LTD. After 20 days I received a sanction latter of Rs.12 lac with an information that mutation of my land should be done for the further process. As my plot is registerd under 143. Even then I applied for the same in the office of Naib Tahsildar. But he told me that as my plot is already under 143 so its mutation can not be done. I informed the same to the Bank but they are not listening and saying that without mutation loan can not be given. I asked the bank to refund my processing fee which paid in advance, Manager is saying to refund only 50% of the fee. Now I want to take this matter to the consumer court. Please help me.
Answers (3)

Answer #1
577 votes
You can firstly send legal notice asking for full refund along with additional compensation. The trick to obtain proper result from legal notice is to send it's soft copy to certain specific officers and departments of the bank. After than they usually make the refund, if not then you may approach consumer forum.

Answer #2
725 votes
Yo file a consumer complaint in the District Consumer Forum against HDFC loan div. for deficient services. However, before doing so send HDFC a legal notice, asking them to refund the processing fee they took from you. If the notice fails to help you, go ahead and file a case.
Answer #3
736 votes
You have to send legal notice to Hdfc bank and it's head office at Mumbai theirafter if you dont receive it's reply then you have to file a complaint at district consumer forum to recover your damages

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