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05-Nov-2025 (In Property Law)
अगर आपके फ़ोन से पैसे कट गए हैं, तो पहले ऐप की ट्रांजेक्शन हिस्ट्री में जाकर रिफंड के लिए शिकायत दर्ज करें और 24-48 घंटे तक प्रतीक्षा करें। अगर पैसे वापस नहीं आते हैं, 911-3190-611 तो तुरंत अपने बैंक से संपर्क करें और फिर भी समस्या हल न होने पर RBI डिजिटल पेमेंट हेल्पलाइन (14440) या NPCI से शिकायत करें।
If the payment was deducted from your account but not received by the beneficiary, it constitutes a transactional failure and service deficiency under the RBI Digital Payment Guidelines and Consumer Protection Act, 2019. You should first raise a written complaint through the app’s support section and obtain a Transaction Reference ID. The refund generally takes 3–5 working days as per RBI timelines.
If the issue remains unresolved, immediately escalate the matter by filing a written grievance with your bank’s Nodal Officer, and also register a complaint with the RBI Digital Payment Helpline (14440) or NPCI grievance cell. Preserve screenshots, emails, and proof of deduction for legal reference.
Our office can assist in issuing a formal Legal Notice and initiating Consumer Complaint proceedings to recover your amount with compensation for deficiency in service.
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Adv. Pavani Kumari
Guntur | 5+ Answers
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