How to file FIR for theft in train?

हिंदी में पढ़ें
October 21, 2019
By Advocate Chikirsha Mohanty



More often than not we have found ourselves trapped in a situation where we have lost something valuable on a journey. It won’t be too wrong to say that at some point of time in life each one of us has found oneself a victim of either personal or luggage theft during a rail journey. But the question that arises is what can you do if you are facing a situation like this? Where do you file a complaint? Should you break your journey to lodge an FIR? Or can you do something about it on the train itself? In this article, we talk about how you can file an FIR if you have lost something valuable while travelling on a train.

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No need to break journey to lodge FIR about theft on trains

As per a directive issued by the Indian railways, in case of theft, robbery or dacoity while travelling, the travellers can approach rail staff available in the train, i.e., the conductor, coach attendant, train guards or police constable of Government Railway Police (GRP) or Railway Protection Force (RPF) for lodging FIR. They will provide you the FIR forms, which may be filled by you to the best of your knowledge and handed over to them. It is important to furnish a complete list of items that have been stolen as it would help the police to find your valuables. The concerned staff will then forward it to the nearest GRP police post which will keep the victim informed of the actions taken in his or her case. Further, if the aggrieved person is facing any difficulty in filing an FIR he or she can approach the RPF Assistance Posts at major railway stations for any assistance.
 

Passengers can also file a complaint online or through ‘SMS’

The passengers can also file a complaint through the passenger-friendly “Customer Complaint Web Portal and Mobile App.” The passengers who want to file a complaint and make any suggestions can simply log on to the Indian Railways web portal or can download the mobile app from the website (find the link to the website here).

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Once the complaint is filed through the web portal or the mobile app it will be auto-assigned to the railway official concerned for redressal. The complainants will receive a message on their mobile phone and via email about the action taken on the matter.

A complaint or suggestion can also be sent as a free flow text as SMS to the number 9717630982 which will be assigned a unique complaint ID number through which the complainants can track the progress of their complaint.
 

What are your options if the luggage is lost or damaged?

In case the luggage is being sent as a consignment the value of which has been booked by the consignor and the prescribing percentage has been paid, the consignor will be entitled to get the claimed amount which will not be more than the value of the luggage declared at the time of booking. However, where the consignor has not declared the value of the consignment and the percentage charges have not been paid, the monetary liability of the railways has been limited to Rs. 100/kg in such cases.

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Tips to keep your belongings safe while travelling

According to the railway data, there were 5,174 theft cases of passengers’ luggage in 2012, which rose to 6,258 in 2013 and the number increased further to 7,606 in 2014. The railways have been constantly taking steps to curb the issue of theft and of course there are railway guards and TTE whose duty is to provide safety to passengers and prevent robberies from taking place, however, one can be vigilant enough to prevent these problems beforehand or at least minimize the damage by taking the following measures:

  1. Always keep your valuables like a camera, laptop or anything else you don’t want stolen with you. Preferably in a money belt or a small backpack.

  2. Purchase travel insurance and make sure that it covers your valuables.

  3. Beware of anyone who is offering help with your bags. Use luggage porters available at the stations in case you cannot carry your own luggage.

  4. Be cautious of your surroundings at all times. If something seems out of the ordinary, report the same to the appropriate authority.



 

These guides are not legal advice, nor a substitute for a lawyer
These articles are provided freely as general guides. While we do our best to make sure these guides are helpful, we do not give any guarantee that they are accurate or appropriate to your situation, or take any responsibility for any loss their use might cause you. Do not rely on information provided here without seeking experienced legal advice first. If in doubt, please always consult a lawyer.


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Anil on Feb 11, 2020
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very informative.

Amrita on Feb 15, 2020
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I want to know more about this law. Good work

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nice work. Learned a lot. Thanks

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great advice. Thanks

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Jyothi on Jan 19, 2020
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Written plainly to be understood by anyone who is from a non-legal background.

Sudhir on Feb 22, 2020
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good article and easy to understand

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Megha on Feb 20, 2020
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