Theft of electricity, person paid 1 time settlement, but meter was cut

On 6 October persons of private electric company SNDL on 10.00 am entered the residential premises and alleged Theft of electricity from temporary disconnected meter. No seizures were made no F.I.R. was filed , No panchnama was made. Signature of customer not taken on any documents. On 9th Oct customer was threatened to pay Rs 1 , 41,000/- or a F.I.R. will filed and further action taken . On same day first a person from SNDL at 9.00 am came and said that if amount of Rs 8000 is paid he will put forward the proposal for re connection . Amount was paid and receipt taken . 2 years before the average bill used to come Rs 8000/- per month but for 6 months regularly amount of bill per month was Rs 15 to 20 thousand so the customer objected and stopped paying , than the SNDL lured and cheated the customer to pay Rs 50 thousand as 1time settlement but the meter was temporary disconnected after 15 days of payment. What action can SNDL take now ? what shall the customer do ?