Railway passengers' consumer rights in India.

As per current railway rules passengers possessing RAC ticket can board a train, but are allotted a berth only on cancellation of tickets or as per vacation of existing seats. It may however be noted that the RAC passenger is being charged at par with other passengers possessing confirmed tickets, whereas the availability of a vacant berth is uncertain.



It is hence highly unfare to charge a passenger for a service that was actually not offered or was offered for a short span of the journey. It is hence justified to ask for a refund for the fare difference between a seat and the birth for the journey till a confirmed berth is allotted. A customer should be charged only at par with the services at offer. The legal viability of the case may please be advised.