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My New Motorcycle Has a Manufacturing Defect – Am I Legally Entitled t
01-Dec-2025 (In Consumer Court Law)
I purchased a brand-new Triumph Speed 400 motorcycle on 17 October 2025 from the Triumph dealership in Kannur, Kerala.
Within the first week, the bike started having a persistent engine sound issue. Since then:
The motorcycle has been taken to the Triumph authorized service center three times for the same problem.
Even after receiving the number plate, the bike was again taken back to the service center yesterday.
The issue still remains unresolved.
The motorcycle has spent more time in ser
You have to file complaint before consumer forum having new station over the matter if the defect Please inherent you are entitled to get replacement of the vehicle as well as compensation you have to Point appoint an advocate commissioner to assess the work and its damages for using it as evidence for the court of law law
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Adv. Ahammed Faisal
Thrissur | 100+ Answers
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Based on the facts stated, this appears to be a case of deficiency in service and a potential manufacturing defect under the Consumer Protection Act, 2019. A new motorcycle developing the same engine issue repeatedly within days of purchase, despite multiple visits to an authorised service centre, strengthens your claim. You may seek a replacement, refund, or compensation before the District Consumer Commission. Preserve all job cards, service records, invoices, and communication with the dealer, as these documents will be vital to establish repeated failure to rectify the defect. You may also send a written notice to the dealership and manufacturer demanding resolution within a reasonable time before initiating formal proceedings.
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Adv. Manual Martin
Thrissur | 5+ Answers
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A brand-new motorcycle repeatedly showing the same engine defect within weeks of purchase, despite three authorised service attempts, constitutes a clear case of manufacturing defect and “deficiency in service” under the Consumer Protection Act, entitling you to seek replacement or refund; therefore, your immediate steps are to (i) document all service visits, job cards, and videos of the recurring engine sound, (ii) send a formal written complaint to the Triumph dealership and Triumph India demanding a final rectification within a fixed time, failing which you will seek replacement/refund, and (iii) if the defect persists or the dealer remains indifferent, file a complaint before the District Consumer Commission seeking replacement/refund with compensation for loss of use—this typically compels the dealer to settle quickly because repeated repairs within the warranty period shift the burden entirely onto the manufacturer.
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Adv. Arun Johny
Ernakulam | 25+ Answers
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