Defective Supply and refund request by online mode

989 votes

The delivery of a defective refrigerator and failure of the replacement unit may amount to defect in goods and deficiency in service under the Consumer Protection Act, 2019. You may demand a full refund, including the EMI amount already paid. The company can reasonably require return/pick-up of both defective units before processing the refund, but the process should not be unnecessarily delayed. Keep the purchase invoice, payment/EMI records, warranty, replacement details, service reports, photographs/videos of defects and all communications with the seller/company. Send a written notice requesting immediate pick-up of both units and refund within a specified period. If the company fails to refund despite return of the defective units, you may file a complaint before the competent District Consumer Disputes Redressal Commission seeking refund with interest, compensation for mental agony and inconvenience, and litigation costs.

Advocate Prashant Tennali LawRato

908 votes

Hello, Please send a legal notice to them first. And wait for their response as per statutory rule. Post that you ca file a complaint in consumer forum along with the amount you have paid you can also seek some compensation for the hardship you have undergone. I hope this response has helped.

Advocate Shyamala C. L. LawRato