Toll Plaza Taxes & Rules in India: Everything You Need to Know

Ikram ujede
I have fastag recharge but server problem from toll plaza thye told me go back and wait.they don't allow to go me i told them the rules of 10 second but they don't agree and misbehaving me

Reply by LawRato
In such a case, you can reach out to NHAI on their 24x7 helpline to raise a grievance or file appropriate proceedings before the appropriate Court for resolution.

Omar
Should we pay toll if the queue time us greater than the rule?

Reply by LawRato
According to the National Highways Authority of India (NHAI), you are not required to pay toll if the queue time at a toll plaza exceeds 10 seconds. This rule was put in place in May 2021 to ensure that motorists do not have to wait too long to pay tolls. The rule applies to all vehicles, including those with FASTags.

If you are in a queue that is longer than 10 seconds, you do not need to pay toll. However, it is important to note that you may still be subject to other fees, such as a late payment fee.

If there is a delay and you are still asked to pay, you can connect with the concerned authorities (or call on the toll helpline number) for clarity on the same.

Dinesh aggarwal
When I go only 5 km. From Tolplaza and return with in a hour than what is The condition for toltax

Reply by LawRato
In India, there is no specific rule or condition that exempts you from paying toll tax if you travel only 5 km from a toll plaza and return within an hour. However, some toll plazas may have a grace period of 30 minutes or 1 hour, during which you can travel back without paying toll again. This grace period is usually mentioned on the toll plaza's signboard. If you are unsure whether you will be eligible for a grace period, it is best to check with the toll plaza operator before you travel.

Gireesh
I travel daily From Gr Noida to Ggn there are 5-6 tolls distance is 117Km I get charged at every toll How can I make sure the 60 Km rule applies you can not argue at every toll every day twice

Reply by LawRato
According to a Gazette Notification by the Ministry of Road Transport and Highways, the development work of the NH is considered as per requirements. Therefore, two adjoining sections constructed at a different time in separate contracts having length of less than 60 kms may have the fee plazas within 60 kms. Distance between two adjacent toll plazas may be less than 60 km due to unavailability of land, traffic congestion or improper location etc.
Concession to local/frequent users is extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of the concession agreement. 
Therefore, there are exceptions to the 60 km Rule and your case falls within its ambit.

Rahul Gowda
Ex military man have pay the toll ???

Reply by LawRato
Armed forces personnel who are on official duty or returning from duty are usually not required to pay tolls at toll plazas, as per Section 3 of The Indian Tolls (Army and Air Force) Act, 1901. This exemption applies to all branches of the armed forces, including the Navy, Air Force, and Army. These exemptions are available only to the serving personnel and that only on the use of Govt. vehicle and no exemptions are available on the use of a personal vehicle even if it accompanies the said official. The exemption is available only on the production of a pass as specified in the Indian Toll (Army and Air Force) Ru1es, 1942. It is worth mentioning, however, that certain tolls that are imposed for the transit of barges may not be covered by this exemption, and retired personnel may not be eligible for it.

Pista chaudhari
if I need to go two times by that toll plaza 2/3 times in a 24 hours... then how many times I have to pay toll charges for same road and distance??

Reply by LawRato
One is not exempted from paying toll tax on account of frequent usage however toll plaza operators may offer discounts to frequent travellers who use the same toll plaza or a particular stretch of the road multiple times in 24 hours. FASTag has been made mandatory for availing of all discounts on the national highways fee plazas. Users who want to claim a discount for making a return journey within 24 hours are required to have a valid functional FASTag on the vehicle.

Shashi
hai, does toll plaza help if my car breakdown in the middle of the National Highway?

Reply by LawRato
Receipts are provided to you by Toll Booths  / Plaza that you can reach out, for free, in case of an emergency such as a breakdown of your car or an accident. Toll Booths can help you with towing of vehicles, ambulances (medical and fire), etc. The company or the contractor looking after that particular highway is duty bound to help out.

sai
journalist preson get prevlege in toll plza??

Reply by LawRato
Journalists in India have to pay toll tax, they are not exempted from paying the fee.

Prem
They say that toll gate people don't charge tax for 24 hours if they pay in cash, only fast track has 24 hours tax concession availability. Tell me about this matter.

Reply by LawRato
Currently, there is no such rule that exempts one from paying toll tax if paid in cash one way. FASTag has been made mandatory for availing all discounts on the national highways fee plazas. Users who want to claim a discount for making a return journey within 24 hours, are required to have a valid functional FASTag on the vehicle.

Veer pratap singh
Army preson get prevlege in toll plza

Reply by LawRato
In India, members of the military may be eligible for certain privileges at toll plazas, such as being able to use special lanes or being exempt from paying tolls. These privileges are typically granted to military personnel as a way of recognizing their service and sacrifice

Bharath
What should be the minimum distance between two tolls...?? Because we have one NH toll and SH toll.. difference between two tolls is only 29km

Reply by LawRato
In India, the minimum distance between two toll plazas on a national highway or expressway is typically determined by the Ministry of Road Transport and Highways (MoRTH). According to the National Highways Fee (Determination of Rates and Collection) Rules, 2008, the distance between two toll plazas on a national highway or expressway should not be less than 50 kilometers. This rule is intended to ensure that toll plazas are spaced out in a way that minimizes the burden on motorists and ensures that the toll collection process is efficient.

Aravind
Hi , is any roads under construction in the highways and it's near to tollgate due to the construction we have to take the service roads. Still do we need to pay for the toll.?

Reply by LawRato
The toll paid by commuters is imposed by the National Highways Authority of India (NHAI) for the use of certain highways or sections of road. Payment of toll is mandatory for every vehicle plying on such roads. In the present case, where commuters are forced to pay toll despite usage of service lanes due to construction, you cannot refuse payment but you can reach out to NHAI on their 24x7 helpline to raise a grievance or file appropriate proceedings before the High Court or Supreme Court for resolution. The Indian judiciary in the past has pulled up authorities for collection of toll despite poor service.