Wrong vigilance case due to wrong meter, repeated illegal billing desp

536 votes

Hello, Firstly, write a complaint with clear issues faced by you to the local office and if they don't resolve the issue within 10 days then file a complaint on online portal of ECGRF. Please do attach all your bills and connection related documents. If you still don't get relief, you can file a consumer case and their you will definetely get the relief.

Advocate Diksha Verma LawRato

534 votes

You have a valid and maintainable grievance against the electricity department. A wrong vigilance order relating to a mismatch between a single-phase and three-phase meter, repeated billing of the same amount despite payments, and incorrect increase in sanctioned load constitute clear cases of deficiency in service and arbitrary exercise of authority by the distribution company. You may first file a detailed complaint before the Consumer Grievance Redressal Forum (CGRF) under Section 42(5) of the Electricity Act, 2003, enclosing copies of the wrong bills, payment receipts, meter details, and the disputed vigilance report. The CGRF has jurisdiction to examine such billing and metering disputes and can direct correction of bills, refund or adjustment of excess charges, and withdrawal of unjustified penalties. If the CGRF fails to grant proper relief, you can approach the Electricity Ombudsman (India) under Section 42(6), and thereafter, if still aggrieved, move the Hon’ble High Court under Article 226 of the Constitution of India challenging the arbitrary and non-speaking vigilance order. The case is legally viable, provided you maintain proper documentary evidence.

Advocate Nishtha Pathak LawRato