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What action can be taken against pepperfry for harassing customers
11-Jun-2023 (In Civil Law)
I have purchased TheArmchair Dining Table set INR 38000 from Pepperfry.com which delivered with TERMITE INFESTED due to which my other furniture got infected. After raising return complaint I didn't receive reply for next 4 days from Pepperfry on5th day I got the response for asking more 2 days. In between these days my furniture got infected due their INFECTED prod, when I asked them for compensation they 1st denied after few days they were started to give me threatening calls, this spam was almost for 7 days after 7 days they informed me regarding the Supervisor who they wanted me to allow at my home. I Raed the Facebook complaint against the Pepperfry where one lady mentioned how the Pepperfry technician did the robbery at her home. It's totally not SAFE to allow them at your home. Then also I didn't deny. After that they asked me for Bill but when I asked about confirmation on compensation they were again not ready to give me assurance for the same.
Pepperfry is liable to pay you for damages. You can file a complaint in consumer forum to recover your claim as there is a deficiency in service by peperfry. You will surely get compensated. Moreover you can also sue them for the mental trauma and harassment. Kindly let me know in detail regarding the threatening calls. For more detailed advice kindly book a consultancy call.
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