Online website creation laws.

Over the last 18 months I've used 2 businesses in India to help me setup my new UK business. The first was a website company who have taken thousands of dollars and I'm only now beginning to realize that not only are they not capable to creating the site but I've also wasted 18 months and thousands of dollars with them. I've decided use another UK based company and paid to start all over again. The painful part is that the UK company can do the same in 3 weeks.

Legally whats my possibility of getting my money back? I've not asked directly for my money back yet. The second company is also an Indian company but with a more professional outfit. Their company allows use of their specialist software, which was integrated into my website and I pay them a yearly license fee.

However after paying the fee its become transparent to me that they software doesn't do what was initially proposed. When I asked them for my money back there was no response, not even from the MD of the company. Please be realistic in your responses, I've no interest in spending good money chasing bad, when there is no hope of getting anything back. I've already invested thousands.