What do if a faulty product has been delivered to me online
07-Jun-2023 (In Consumer Court Law)
I purchased Panasonic refrigerator from Online site Flipkart amounting INR 29000/- (400 Ltrs) however it did not produce cooling as per normal new refrigerator and every time I complained a person came from company and changed the settings and assured cooling. It is only after escalating it to higher management their engineers were able to identify the problem and tried fixing the same however it didn’t succeed. After 3 months of hustle-bustle they decided to replace the unit, however they did not had the same model in stock now they proposed to refund the amount. My concern is I found refrigerator of this capacity (400 ltrs) under my budget after a very long research and I even replaced my old (400 ltrs), now they want to refund the amount and in case I accept the refund I will be left with no refrigerator. Can I file suit against them, are there any chances of mine to with the case, if yes, what will be the cost.
You can approach to consumer forum for your grievance. but in your case company is willing to refund your money it's shows their intention is not deceive consumer , it was technical default which is beyond their control so, if company is willing to refund you, in that case your chances of winning the case are less
As per your query,
Yes, You can file your complaint in District Consumer Forum stating all your grievances and ask for compensation from the concerned company. You have a good case to proceed with, all you need to do is keep all records and do not accept any kind of consideration from them.
Regards
Yes, You can file your complaint in District Consumer Forum stating all your grievances and ask for compensation from the concerned company. You have a good case to proceed with, all you need to do is keep all records and do not accept any kind of consideration from them.
Regards
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