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Vodafone Bill Issue


04-Sep-2023 (In Consumer Court Law)
Hi, I need advice for my Vodafone postpaid bill issue. I had taken 3,500 Roaming pack for Greece, But in a layover to Bahrain, I was connected to a third party network and data leak of around 50 MB happened. Please note I was not informed that I got connected to a different network and about the charges as well. My credit limit is 3,000 but they have charged me around 50,000 for 50 MB data leak which i never requested for Bahrain or Was never informed for the data charges rate in Bahrain. Vodafone discontinued my services in Bahrain itself and I couldn't use my 3,500 Roaming pack for Greece. Infact, My services to the number was barred and I was in emergency situation in a foreign land where there was no incoming, out coming or message facility available on my phone. Now, Vodafone has given my reference to a fake advocate who called me and has given warnings last week. Today, I got an email from Vodafone about Pre litigation case in court. Please help me on how should i respond.
Answers (1)

Answer #1
534 votes
Dear Sir,

You can approch the consumer court, if you have enough evidences regarding the service availed by you. You may ask for the compensation for the deficency the services and for the problems which faced by you. Iay request you to kindly attend the pre- litigation case and if you and company does not agreed on the settelment, it is advisable to you that file an application before the consumer forum.

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