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Tikona Broadband Not returning Money for Non working connectio
23-Apr-2023 (In Consumer Court Law)
Hi, I started Using Tikona Broadband on 14 April 2017 and since i purchased it I had hardly used it for few hours. Every since first day it did not work properly. Below is my problem -Their Site engineer visited and activated my account saying site is feasible for connection and took payment of Rs 1440 and Told me to purchase router separately which costed my Rs 1110. - Since first day installation was done the internet went on and off and on second day it worked for couple of hours and then suddenly stopped working. - I followed up with Tikona on customer care and kept calling the sales person but they did not respond properly . - I started writing emails to their customer care and finally raised a complaint at tikona appellate authority and also registered a complain National consumer helpline and got a complaint Number. - I have been writing them emails and Finaly there customer care said the they will not return any money. Please advice how to proceed
Dear client,
To make your case strong you must get the agreement documents and chek it weather any kind of remedy is available there and if availaible use it and after an stipulated time move a legal notice through an advocate before them at the head office and its branch office near you and if again if it is not answered make a consumer complaint before the district forum at ur jurisdiction for the claim within a period of 30 days from the date of service the legal notice.
To make your case strong you must get the agreement documents and chek it weather any kind of remedy is available there and if availaible use it and after an stipulated time move a legal notice through an advocate before them at the head office and its branch office near you and if again if it is not answered make a consumer complaint before the district forum at ur jurisdiction for the claim within a period of 30 days from the date of service the legal notice.
Helpful?
18+
18+
Adv. Mohd. Murtaza Hasan
Lucknow | 25+ Answers
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FIRST of all,you should check term and conditions of your broadband service.if broadband was not working properly then you have to collect your necessary documents and you should approach the consumer forum of your district as soon as possible. the order of consumer forum is legally enforceable for the service provider and its process very easy to file the complaint thank you if you any problem you can contact me.
Helpful?
18+
18+
Adv. Prashant Narayan Jha
Jhansi | 25+ Answers
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