Stale food served in flight. Packaged food w/o expiry date. Options?

I travelled by an airline 1 week ago and they gave me stale food which I bought. I sent them email complaint and they say that our packaged food does not have expiry date and have apologized mentioning this on email as well. They say we put stickers which can get torn / taken off as well during transit.


I have all evidence – packet, bill, etc. COO of the airline emails saying it was a mistake – we will take action against this.


What compensation can I get as I feel cheated and this is also against the Govt. policy wherein food packages need to have printed expiry and manufacturing date on it.




You have the following options available to you:


1. You can file a consumer complaint against the airlines for deficiency in product and services.


Recently, there have been a plethora of cases, where the Airline Companies have been made to pay a hefty amount of compensation (Ranging from Rs. 15,000 to Rs. 5,00,000) to the passengers for the quality of food being served by them. Indigo Airlines was sued for serving expired food products in the Airlines, and compensation was awarded to the passenger.


This consumer complaint has to be filed in the district consumer court. You can claim damages as well as compensation from the court.


With respect to the procedure for filing a consumer complaint, you can visit the following website:


which lists out the format for filing a consumer complaint.


However, it is suggested that you engage an advocate to represent your case in a better manner. 


2. Food Safety and Standards (Packaging and Labelling) Regulations, 2011, require that every packaged food needs have a “Best Before date” printed on its label. As you have stated the food product provided by the Airlines, did not have the same, therefore it is a clear violation of these regulations.


You can report the same to the Food Safety Commissioner for the state for redressal of your grievance and action against the airlines. You can visit this website to know the address of the Commissioner of your state:




Kindly contact us for any further details and action.


Googling your legal issue online?

The internet is not a lawyer and neither are you.
Talk to a real lawyer about your legal issue.

Popular Consumer Court Lawyers

Advocate Rajesh Rai
Sector-19, Dwarka, Delhi
19 years Experience
Advocate Sunil Kumar Bakshi
Sector-16, Faridabad
32 years Experience
Advocate Saifuddin Saifee
Maharani Road, Indore
18 years Experience
Advocate Jai Shiv Darshan Giri
Santoshi Nagar, Ring Road Chowk, Raipur
14 years Experience

Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at and has been responded by one of the Consumer Court Lawyers at to address the specific facts and details. You may post your specific query based on your facts and details to get a response from one of the Lawyers at or contact a Lawyer of your choice to address your query in detail.

Related Articles

" has handpicked some of the best Legal Experts in the country to help you get practical Legal Advice & help."

Legal Services

15 Minutes Consumer Dispute Advice Session by Phone

4.6 | 77 ratings
Legal advice and answers from a local experienced advocate about your consumer dispute issue
Legal Notice for Delay in Construction

4.5 | 16 ratings
30 Min Intro call + Start to finish help
Legal Notice for Faulty Product / Services

4.4 | 197 ratings
30 Min Intro call + Start to finish help
Similar questions

Sir, I have been cheated by an Investment co named Zoid Research Co based in Indore MP for Rs.69100/- . I was told to pay Rs.6800/- for their monthly …

Read More

Can a non-applicant/non-plaintiff can withdraw a suit on the basis of compromise when plaintiff is not present ? Facts are a joint account has been op…

Read More

We were given false promises and sold vacation package for 10 years - 4N/5D each year by 25 chutti.The caluses which they told were not written in the…

Read More

Hello sir i bought a led tv on 2/4/16 but dealer give me fraud Bill don't giving me my original led Bill I wan case against him how much time will…

Read More

Talk to a lawyer for your legal issue