LawRato

Received damage items from E-Commerce website what action can I take


18-Mar-2023 (In Consumer Court Law)

Dear Sir/Madam We have recently purchase a TV with 50cm from one of the leading E-Commerce website. We have notify the company and raise the complain under the 7 days return policy, The company after keep promising to take action nothing is been done. Please advise what next step we can take. Its kind of 1) Mental harassment 2) Loosing trust on all E-Commerce website 3) Bit Frustrated after repeated calls to the company Will appreciate if you can give us your valuable advise 

Answers (3)

Answer #1
668 votes
We cam file a consumer complaint under section 12of the consumer protection act, 1986. We can further in prayer can claim damages, compemsation for mental harasment, legal cost. I have been dealing plethora of cases.
Advocate Ridhima Chhatwal

Adv. Ridhima Chhatwal

LawRato Delhi | 25+ Answers
CONTACT NOW
Answer #2
665 votes
In my opinion you shall first give the company a legal notice asking them to resolve the complaint within 15 days. In case they fail to comply then you shall proceed with a complaint in the consumer forum (if you have purchased the product for personal use) alleging deficiency in service and goods. Here you can ask for refund, damages if any, compensation for harassment and cost of litigation.
In case you have purchased this product for commercial use then you will have to file a civil suit.
Answer #3
640 votes
send a legal notice to the company, seller and the brand as I am assuming you ordered this from a marketplace. If nothing happens you can proceed against them in consumer forum and all your concerns can be raised in the forum and the legal notice.
Advocate Karan Sachdeva

Adv. Karan Sachdeva

LawRatoDelhi | 25+ Answers
CONTACT NOW

Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.

Report abuse?

Connect with top Consumer Court lawyers for your specific legal issue
Connect with a Lawyer
Comments by Users

No Comments! Be the first one to comment.

"lawrato.com has handpicked some of the best Legal Experts in the country to help you get practical Legal Advice & help."

All Answers

Googling your legal issue online?

The internet is not a lawyer and neither are you.
Talk to a real lawyer about your legal issue.

LawRato