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Product under warranty company denying service
28-Apr-2023 (In Consumer Court Law)
I have purchased Samsung Galaxy alpha from company authorised showroom on 27/05/2015 which is still under warranty according to the bill.After 10 days of purchase, it started to hang and battery drained at a fast speed and show several problematic errors. I then visited the service centre and it was factory reset. after Nov. service centre staff claimed that the warranty is expired according to their system info. I have visited several service centres but all said the same. I havethe printout of a pic. of their system depicting the date of purchase 10/11/2014.the problm is still unsolved.
You can file a consumer complaint in your district consumer forum against the mobile company for deficiency in service provided by the authorized service centre of the mobile company.
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Adv. Siddhant Sharma
Delhi | 200+ Answers
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