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Non refund of cancellation fees by travel agency in kolkata
18-Oct-2023 (In Consumer Court Law)
I did booking for Bhutan trip with travel agency located in Kolkata by paying advance of Rs 13300. I am currently residing in Hyderabad. Due to my brother in law surgery , I need to cancel the trip and informed the travel agency 32 days before my travel. As per company policy they should deduct Rs 500/ person and return remaining amount. But they mentioned they did cash booking with some hotel in bhutan and they need to deduct Rs 4800/- for same. Which is against their policy. When I protested they stopped responding and didn't refund any amount. Travel agency is not having any office in Hyderabad.Can I file case in Hyderabad Consumer District Forum? or I need to file it at Kolkata Cosumer District Forum?
You can file a case from both the places, there is no such restrictions in it, if you can do it from your places as per total documentation then the court will send summons to them and before you need to consult an advocate and send them a legal notice regarding money return policy then go ahead with other things.
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Adv. Sharath Chandra Murthy
Hyderabad | 100+ Answers
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you can file from hyderabad. before that issue alegal notice first.
Alternatively, you can also register a consumer complaint online through the following steps
1.The government runs a portal called the Consumer Online Resource and Empowerment Centre (core.nic.in). It is a com plaint and grievance redressal system run by the Consumer Co-ordination Council and supported by the Department of Consumer Affairs, Government of India .
2.To lodge a complaint, the consumer has to first register on the site. The online registration form has to be filled in with the name, email, address and phone number of the complainant, and an user id and password have to be created.
3.The nature of the complaint, the details of any people involved and supporting documents can be attached to the online complaint. The consequences and relief sought can also be indicated
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Adv. Rajesh Xavier
Hyderabad | 25+ Answers
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Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.
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