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No Proper Resolution from Telecom Operator For Network Issue


17-Jul-2023 (In Consumer Court Law)
Hi, I've been using Reliance CDMA Datacard since 1year. Now they Stopped giving Coverage In my Area due to 4G Upgradation for an Certain Period which may be more than two months. When contacting them, they saying " we stopped only High Speed Data (HSD) and 1X remains the same. You can continue using that" But for me 1x even not coming at least to access that Slow internet. As they have Not given any prior intimation for upgrade to happen in tamilnadu Circle, I've Recharged with 999Pack which comes with validity of 28 days for an 24 GB Data. My data kept unused, Please Hel
Answers (3)

Answer #1
873 votes
Hi, This is a clear case of deficiency in Service and can initiate proceedings under Consumer Protection Act. Please ensure that you keep all your communication with the service provider as evidence of the defective service. Please contact if you need any further assistance.
Answer #2
716 votes
You can visit the nearest reliance showroom or store, lodge a complaint giving your data card number.

They will register your complaint and forward it to the company for waiver of the monthly bill.

Truly, this happened with me too, I am also assured of waiver in the bill for this month, so we shall wait.

No legal action can be taken so soon if there are some temporary technical snags and assured to be rectified soon.
Answer #3
754 votes
classic case for deficiency in service, shoot a letter or notice to concerned service provider and fix time limit for this on failure to get reply for the concerned letter you have to proceed legally against the said service provider for deficiency in services will all documents in your possession to substantiate the claim concerned.

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