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Money transfer app not providing proof of investigation for hacking
24-Aug-2023 (In Consumer Court Law)
Hi, So my online money transfer account was hacked on 31st of July. The hackers refunded all the money which I transferred from my other account account to my current account. The hackers were able to access my both accounts and refund the money back to my clients. I requested the platform to investigate the case and they came up with the response that "We've reviewed your unauthorised activity case, and determined that there was no unauthorised use of your account.". I had requested the proof of Investigation from them and they claimed that I need a lawyer who can send a legal request to get the proof of Investigation. Please Help me with the issue. The amount was about 1 Lac Rupees in the account. I also have the IP Address Activity log from my Email Account which points that IP Address of the Attackers was from Canada. Thank You, Please respond to me as soon as possible.
Yah, Definitely its a case of Service deficiency on the part of the Investigation Agency whom you have entrusted the case for an investigation. So, definitely I can help you out in this regard and please contact me as early as possible,.Although you can contact me round the Clock, it will be most appreciable time for me between 6-10 AM OR 6-10 PM to respond you back.
Regards,
RAJESH NEDUMPROM,Adv
Regards,
RAJESH NEDUMPROM,Adv
Helpful?
Adv. Rajesh Nedumprom
Tiruvalla | 100+ Answers
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