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Laptop not resolved after 2 servicing, what legal action can i take


22-Sep-2023 (In Consumer Court Law)
Dear sir, i purchased a laptop from USA on 15th July 2017, and have transferred its ownership and warranty to india (as per the DELL's policy, my warranty is valid in india). I was facing 2 major issues and reported them to the company, it agreed to change parts and registered complaint on 30th Aug. I was informed that parts will be replaced by 5th Sep., my parts were replaced on 13th Sep. and i was asked to observe the system and report the issues if any. I was facing same issues and i reported this to the company. I was asked to come to the Gurgaon service centre of Dell and handover the system for 3-5 business days to resolve the said issues. However, now the company is saying that they will replace the same parts again and that too on 26th Sep., and will further observe my system under their supervision for any issues. I want to know about the eligibility of filing of case in consumer forum.
Answers (2)

Answer #1
627 votes
The eligibility of filing a case in consumer court if there is defeciency in the service and other reason also.and as per your query it is a case of defeciency of service or you say a faulted product has been given to you..you can file a consumer complaint alleging al.the thing through an advocate before concerned district consumer forum .
Answer #2
928 votes
You can certainly file the complaint in consumer forum. You will get the replacement of the gadget if there is any manufacturing defect and also compensation and litigation expenses. Keep data of all your complaints and responses intact to show that your grievence has not been redressed till date and produce the same before Forum.

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