Instead of DND status received promotional messages from the company
12-Jan-2023 (In Consumer Court Law)
I received a promotional sms regardless of my DND status and I made a complaint to my service provider to which they've responded that the TRAI issued notice to the third party that sent me the sms and the third party responded by saying it is octet preference or something I don't understand. The service provider called me saying that they've closed my complaint and they're unable to move forward with the complaint. The service provider is also faulty in this instance because they didn't even provide me the ucc complaint number when requested. I would like to know if I can go to a consumer court for relief or compensation.
Yes dear.
It is the duty of your service provider to block such promotional SMS considering your DND. You can definitely approach consumer forum for redressal of your complaint. You have to keep a copy of the complaint already given with reciept
It is the duty of your service provider to block such promotional SMS considering your DND. You can definitely approach consumer forum for redressal of your complaint. You have to keep a copy of the complaint already given with reciept
Hi,
Definitely you must file a Compensation Claim petition for service deficiency and hopefully, you can succeed in the case.Prior to filing the case, it will be better to issue a Legal Notice to that Service provider.
Regards,
Adv RAJESH NEDUMPROM
Definitely you must file a Compensation Claim petition for service deficiency and hopefully, you can succeed in the case.Prior to filing the case, it will be better to issue a Legal Notice to that Service provider.
Regards,
Adv RAJESH NEDUMPROM
Yes you can approach consumer court for deficiency of service and also you can also file a complaint before permanent lok adalath. Both are remedies available to u! U can seek compensation for the mental agony suffered and for deficiency in service
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