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I seek your help as a consumer who has been defrauded


29-Jun-2023 (In Consumer Court Law)
Dear sir, my name is Mohan, in July 2017 I bought skullcandy headphone worth 850 through Amazon. Last few months it was not working properly. Hence I had sent it to noida where the service center located and I received a mail from the device center, stating that the product which I bought that, it is counterfeit. I shocked to heard this. The service centre suggested to ask your seller. Hence I am seeking your reply to move further sir.
Answers (5)

Answer #1
747 votes
Sir, u can file a cusumer case against the Amazon. Com for not providing you what you have booked and also file a complaint against the disturbuter of that product has it the fault from both the people, has they have cheated you by providing you the fake one with the cost of the original.
Answer #2
758 votes
Immediately you file a case under consumer protection Act against both parties namely the service center and seller. You can file the case where the cause of action arises ..morever you need to concern your nearest advocate regarding filing the consumer case.
Answer #3
736 votes
You can file a complaint against the seller for defrauding you who has sent counterfeit. So first send a legal notice to the seller's proper address through registered post by your advocate and by seeing their reply you can file a complaint before consumer forum and even ask for compensation.
Answer #4
642 votes
Before sending back of the same you need to intimate the manufacturer /service provider of the same by email. Here you have already sent back the same.

Please issue a email stating all the defect of the goods as well as reply given by the Service provider.
Answer #5
583 votes
Dear Mr. Mohan,
Since you have a written mail from the nodal service center that the product is counterfeit, you have a relatively strong case in the Consumer Forum against Amazon. Do you have the receipt of the skullcandy headphones issued by Amazon? This may be required to pursue the matter further.
Advocate Viswesh Sekhar

Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.

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