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I have received legal threat from Internet service provider on billing


18-Sep-2023 (In Consumer Court Law)
Hi I'm customer of tata photon from 2011, on dec 2016 I called them to cancel , but they convinced me to opt for safe custody ( 6 months ideal, after that they will call me and confirm before reactivation). After 6 months I received follwing mail, "We wish to inform you that the safe custody feature on your number 924xxxxxx is getting over on 24-JUN-17.We would like to have you back on our network and would request you to call on our customer care to activate your connection." I didnot reply to this email or called their customer care as I was not interested, But after 20 days they sent me another mail with bill(rs.300), at that time only I was aware that they have re-activated the connection without my permission. Again I called their customer care asked to cancel the connection, I paid the 300 bill. Since the cancelling took another 10-15days again they sent me a bill for Rs.700. I did not pay the last bill, today they called and threatning me that they take legal action. Pls help
Answers (2)

Answer #1
765 votes
Settle the issue amicably. Bad compromise is far better than a good case. Amount is too meagre. Waging a legal war would be infructuous.


Better compromise.



















































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Answer #2
951 votes
Dear client,
1. If tata photon take legal action also, you no need to worry since 10 to 15 days delay period is his mistake only.
2. If you are approaching court, then before that prepare statement of telephone, voice call & other valid documents etc.
3. Also send a requisition letter to the consent address to stop generating next month statement.
4. In that requisition letter reveal the entire facts which you want to say and enclose the statement of telephone, voice call & other valid documents .
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