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How to deal with misrepresentation in relation to company's product
29-May-2023 (In Consumer Court Law)
My name is Joy prakash singh residing at uttarpara(hooghly). On 22.05.2017 i had ordered hitachi 312EAEA /1.0ton split ac which costs Rs 40,000 from 'Great Eastern' uttarpara,hooghly. My invoice number is UP/SA/1718/02946. The Great Eastern salesperson had said that the AC will be delivered within 6days. On 27.05.2017 the AC was delivered at my address around 11.00am. But few moments later when i checked the AC model, i found out that wrong model was delivered to me. they delivered me ESG312EAD which presently costs Rs24,272 online. When i contacted the delivery man he said that he had delivered the product which he was told to deliver and that there was only one Hitachi AC on his vehicle.The delivery man told me to contact Great Eastern assuring me that he had not done any mistake. When i went to Great Eastern uttarpara to inform about the incident the sales person didn't take any responsibility and till now i haven't received correct model...
first of all you did not mention whether money is paid or not in your question ,if you paid ,you have one copy invoice from which it can presume the model no. and you can raise one complaint before there office authority regarding the matter and mentioned therein for 15 days time after that if no result then you can lodge complaint against Grate Eastern before consumer Forum and if you did not paid money then you need not be worried , go another shop and buy one .
Helpful?
Adv. Sanjoy Kumar Guha
Durgapur | 25+ Answers
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It appears from your query that the wrong model has been delivered to you from the end of the service provider and they now wanted to refrain themself's from completing of their obligations for which they are duty bound to as per the consumer Act. You immediately without wasting of time file a complaint against the delivery person, sales person and the company before the appropriate consumer forum without wasting of time so that timely judgement will be granted in your favour. Apart from the cost please seek mental agony and harassment compensation also. Act immediately. If you have email id of the said company than before seeking court help send them a week notice against your grievance.
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Adv. Mahesh Kumar Joshi
Kolkata | 200+ Answers
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It is a simple matter of Consumer Forum. You can file a case in a Consumer Forum of your district forum. The procedure of filling complaint and proforma could be discussed by us on a separate meeting. Thank you.
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Adv. Gourab Chakraborty
Kolkata | 25+ Answers
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