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How to claim compensation from an airline for not letting me board
15-May-2023 (In Consumer Court Law)
On 26th of Feb Air India denied me boarding on a confirmed ticket on a flight to Paris, CDg from IGI. I was given the excuse that I didn't do a web check in but the flight was overbooked. Since it was a business trip and travelling was necessary I requested an alternative for the same day but no same day flights options were availed to me. For five hours I ran from pillar to post but no one showed any interested in resolving my issue lest even offer a glass of water. I took the ticket for next day as no options were open. AI gave me an accommodation at a third grade hotel despite promising a 5 star suit as compensation for my troubles. At the hotel I checked with my employer and I was told to not make the trip as I missed the crucial meeting. I filled a case at consumer forum and later in consumer court. the case is currently in mediation. I asked for a comp. of 10 lakh but AI is not offering above 25000. I want to know how strong is my case. Thanks for your time & guidance.
Hi,
Your case is strong and you've acted appropriately. Its a settled legal principle that not permitting a passenger who is holding a confirmed ticket to board a flight amounts to deficiency in service on part of the Airline. To substantiate I would like to inform you about a case which has been decided only in April, 2018, Wherein the apex consumer commission,NCDRC has asked the airline to pay a compensation of 4lakh each to 3passangers for causing inconvenience and harassment to them by denying boarding on a paris-delhi flight.
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Adv. Nidhi Singh
Delhi | 25+ Answers
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Dear Sir/Madum, required falling document to review your case
1. Consumer Complaint copy
2.Legal Notice Copy
3. Repiled to complaint copy
4. Calculation of your losses due to loss incured, due to flight miss issue.
Regard's
Rahul Tyagi (Advocate)
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Adv. Rahul Tyagi
Gurgaon / Gurugram | 25+ Answers
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Dear Sir, You though have a strong case on merits. However, the money that you are claiming is unreal and in no case is AI going to give u a compensation of such high magnitude. you should try and settle down at a lower amount.
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Adv. Shobhit Shukla
Delhi | 25+ Answers
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