Harassed by make my trip, what to do
04-Oct-2023 (In Consumer Court Law)
We booked roind way flight ticketsfrom Mumbai to prague.. It was clearly mentioned that the tickets were refundable and flexible before departure. About 8 hours before the return journey I tried to cancel them and get one for the next day but they wouldn't let me. They said I could do that and pay the difference between the tickets which was greater than the cost of fresh tickets at their website at that momeny. After being on call with them for 6 hours we were stranded in another country and had to buy fresh tickets to come back. I'm the following five months I contacted them thousands of times on calls, emails even tweets with no proper response. They eventually said the airline would give an amount of approx 10,500 where as the tickets coated 50,000+. I sent my consent for the refund. And now they charge me 10,233 as their own penalty and are giving me back only 227 rs. I did file a case with the consumer forum online with no proper response.
Dear Sir/Madam,
You will have to file a proper case before the Consumer Forum by engaging a lawyer who would be able to draft the case and present it before the Consumer Forum in an appropriate manner. Feel Free to get in touch for furhter assistance.
You will have to file a proper case before the Consumer Forum by engaging a lawyer who would be able to draft the case and present it before the Consumer Forum in an appropriate manner. Feel Free to get in touch for furhter assistance.
We will have to approach the consumer courts and file a complaint before the consumer court giving out details of our grienvances and the remedies that we are looking for.consumer courts are very lienient and uually reliefs are given within a short span of time. Also the amount of compensation will also be good considering the facts and legal issues in our case
Surely you can approach to consumer court though you have consent for settlement.As per recent observation of Hon'ble Apex Court and National Commission though signed full and final settlement voucher ,right of consumer doesnot extinguish, he can approach to court for enhancment.
its better way 1st you need to issue legal notice to the concern and request for the refund of amount so also the dames for the mental harassment caused to you, post that you can lodge written complaint before concern Consumer forum
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