Got a phone with cracked screen. Service centre took years to repair.

I purchased moto g phone through online on 17 aug 2014
Phonrpe display crack with any reason
I booked cse on service center on 1 july for change of display
Till today service center did not change display
His plea, display did not get from company
Igave more than 12 reminder to mot orola customers care by maiandphone
Til date I not get response
Sir this can be be case of failed consumers services ?

Answers (1)

232 votes
If your phone is under warranty, you will be entitled to repair from the service station. In case the service station fails to adhere to the terms and conditions of the warranty, you can charge them with deficiency of service under the Consumer Protection Act.

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