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Consumer case against dell for faulty laptop how to proceed with it
23-Aug-2023 (In Consumer Court Law)
Hi, I have filed a case against Croma & Dell for selling me a faulty laptop. Dell has set me up for exchange and gave me re-furbished laptop on both occasion which didn't work even for a single day. And they didn't give me invoice receipt on 2nd exchange and didn't respond after that. My case was going on for last 3 years and at the end judgement came in their favor, however one of the opp parties has never shown up and other have shown up very rarely. Let me know if you can help
ofcourse I can help we need to file appeal in the State Commission 30 days from the order of the district commission. Time is of an essence here you have already lost 3 years and will have to file an appeal within the limitation period.
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Adv. Palak Nenwani
Delhi | 100+ Answers
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It is explained through your query that you bought a faulty laptop from Croma and Dell. On first place, you must be having the original invoice receipt of the laptop purchased which must be containing the conditions and warranty of the product. Thereafter as you explained that dell exchanged the laptop when it was reported about the faulty laptop but they did not give you receipt against the exchange of that product. Further you said that the judgment came in their favor. Kindly explain more about the judgment part and its explanation.
If the judgment has been given by the District forum then you can approach the State forum and the National Commission with appropriate grounds challenging the judgment delivered by the lower court.
If the judgment has been given by the District forum then you can approach the State forum and the National Commission with appropriate grounds challenging the judgment delivered by the lower court.
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Adv. Megha Kain
Delhi | 25+ Answers
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as far as your grievance of against District Forum you can proceed in State Commission in Appeal. But if you need a lawyer and if you want him to be interested in the case throughout the case you have to pay him/her fees per appearance, but this is only my view .
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Adv. Anup Kumar Upadhyay
Delhi | 25+ Answers
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