Complaint to replace defected product or refund.


I bought an air cooler yesterday evening. I tested it at night and found that the air cooler fails to make a desired output. Also it has some faulty malfunctioning. It is spilling out water. When I call to them to ask if it is replaceable, they told me not. I just want to know, if there is any legal stand I hold against them to replace the product given that I only bought it yesterday. This product has 1 year onsite warranty. But I dont want to claim warranty, I just want it to be returned.

Answers (2)


240 votes

Yes, Since the product is not up to your demand, you can claim the replacement. For that you can approach the concerned CDRF , and file application stating all the mistakes and faults of the machine. You have to state the promises offered by the salesman also.


Googling your legal issue online?

The internet is not a lawyer and neither are you.
Talk to a real lawyer about your legal issue.

122 votes

You can contact a lawyer and cause to issue a legal notice showing details and demanding for the replacement of the Air conditioner. if the same is not heeded upon by the seller you can file complaint before the respective Consumer Disputes redressal forum for a claim for replacement of your air conditioner.

Popular Consumer Court Lawyers


Advocate Rajesh Rai
Sector-19, Dwarka, Delhi
19 years Experience
Advocate Sunil Kumar Bakshi
Sector-16, Faridabad
32 years Experience
Advocate J. P. Rinwa
Swej Farm, Sodala, Jaipur
18 years Experience
Advocate Bala Janaki
330 Thambuchetty Street, Chennai
34 years Experience

Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at LawRato.com and has been responded by one of the Consumer Court Lawyers at LawRato.com to address the specific facts and details. You may post your specific query based on your facts and details to get a response from one of the Lawyers at LawRato.com or contact a Lawyer of your choice to address your query in detail.

Related Questions


"LawRato.com has handpicked some of the best Legal Experts in the country to help you get practical Legal Advice & help."



Related Articles