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Company not returning mobile which was given for repair


29-Nov-2023 (In Consumer Court Law)
SIR I HAD GIVEN A MOBILE PHONE FOR REPAIRING TO ELECTRONICSEWA.COM AND THEY CALLED ME AND I TOLD THEM THE ISSUE AND THEN THEY TOLD ME THAT THERE I A PROBLEM IN A CHARGING JACK AFTER HEARING MY ISSUE.I ASKED FOR THE TOTAL COST OF REPAIR THEY TOLD ME THAT THEY WILL CHARGE 800 RS( INCLUDING 200 AS A SERVICE CHARGE) FOR THAT AND ALSO GIVE ME 6 MONTHS WARRANTY.AFTER 3 DAYS I GOT MY MOBILE PHONE REPAIRED AND THEN I WENT TO OUTSIDE DELHI BECAUSE I HAVE AFTER 12TH BOARDS HOLIDAYS BUT WITHIN 1 DAY IT AGAIN HAD THE SAME PROBLEM.SO AFTER COMING BACK TO DELHI IN A MONTH OR TWO. I AGAIN CALLED THEM AND TELL TOLD ABOUT THE PROBLEM WHICH IS OCCURING AGAIN THEY TOLD ME THAT THEY WILL CHARGE A SUM OF RS 300 FOR AGAIN REPAIR THAT..I HAD GIVEN THE AMOUNT AND TELL THEM TO REPAIR THAT ONE. NOW THEY ARE SAYING THEY ARE NOT ABLE TO REPAIR THAT ONE.I ASKED THEM FOR MONEY REFUND BECUSE ITS IN A 6 MONTH WARRANTY THEY ARE TELLING THAT THEY WILL NOT REFUND THAT AMOUNT.
Answers (2)

Answer #1
983 votes
Hi,

From your query it is not possible to know the complete facts of the case and in this situation it is difficult to clarify and advise you correctly. You are suggested to provide the complete facts.
Thanks and regards
Answer #2
894 votes
first of all, send them a legal notice through advocate claiming your refund or an option for settlement. if no response is given upon the legal notice then you may proceed to file a consumer complaint before district consumer forum within the jurisdiction where the shop is situated.

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