Company not paying if company not paying claim amount

Customer Service claim department head informed me as follows.Please inform me what action to take and where to complaint RS.275/-No report for a scan.RS.200/-No prescription consultations.Claim amount of RS.8870/- RS.2650/-Not payable Already Nops deducted in main claim.No Details for Other charges; Rs.5000/- No Details for Viscata procedure charges; Rs.500/- Not payable Documentation charges;