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Car model not approved by state transport I was sold this car


02-May-2023 (In Consumer Court Law)
I had booked a vehicle from Renault in March 2017. They have failed to deliver the vehicle although I was promised delivery several times. The issue, being that the car model, itself has still not been approved by the state transport. How can a brand launch a product, in any given state of India, without getting the requisite approval from the state authority which governs the industry? How can a vendor be allowed to get paid for a product by the customer, by making false promise of delivery of the product and not fulfilling the same. It can be understood that the issue is genuine if the delay is due to an unavoidable or an unforeseeable circumstance, but in this case, the showroom and the brand Renault had full knowledge of the vehicle being not approved by the state transport Also, they have used my money (5 lakhs) for 1 month, and they aren't willing to reimburse my first EMI since i haven't yet got my car. Is there not a rule against such unfair trade practice?
Answers (2)

Answer #1
615 votes
best case consumer court file under deficiency in service, u can seek repayment of entire amount paid along with compensation for mental agony u had undergone.According to me it is cakewalk case. Kindly proceed asap.
Answer #2
608 votes
You are eligible to sue the dealer and get the compensation for the above said action.
Firstly you have to send a lawyer notice to the dealer regarding this issue.
If they come forward for the compromise we can settle the issue otherwise you can file a case before the consumer forum.

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