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Bought a TV from snapdeal showing defects and not replacing it
11-Jan-2023 (In Consumer Court Law)
I Purchased Micromax LED TV in Feb 2016 from Snap deal and since then I am facing problem. Every time it goes to repair center comes after 4/5 days and it remains ok for couple of days and again spot comes. Every time i ask for Replacement they just say its dust and they cannot give replacement .
Dear Querist,
Before drawing any conclusion would like to know the following:
1. Whether the first complaint was lodged within the guarantee/ warranty period.
2. Kindly share the copy of receipt and warranty card and receipt to ascertain the disputed amount.
3. Whether your queries were attended by the company.
Incase, there is deficiency in service on part of the company then you can file a complaint before the Consumer forum.
Before drawing any conclusion would like to know the following:
1. Whether the first complaint was lodged within the guarantee/ warranty period.
2. Kindly share the copy of receipt and warranty card and receipt to ascertain the disputed amount.
3. Whether your queries were attended by the company.
Incase, there is deficiency in service on part of the company then you can file a complaint before the Consumer forum.
Helpful?
20+
20+
Adv. Abhishek Chandra Mishra
Delhi | 25+ Answers
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There are two ways to go about the issue:-
1. Approach the customer care center of SNAPDEAL to replace your product if it falls in the eligible category of products which can be replaced. Also, the twitter handle of SNAPDEAL is quite active in handling its complaints, so you can post your grievance on their twitter page as well. Another thing which needs to be kept
2. If option no.1 does not work out then a legal notice can be sent to them. If subsequently no reply is received from them within 15 days of sending the legal notice then you can approach the appropriate district consumer forum for redressing your grievance. Your relation with snapdeal is of a consumer and if there is some defect in their service. you can file consumer complaint under the Consumer Protection Act.
1. Approach the customer care center of SNAPDEAL to replace your product if it falls in the eligible category of products which can be replaced. Also, the twitter handle of SNAPDEAL is quite active in handling its complaints, so you can post your grievance on their twitter page as well. Another thing which needs to be kept
2. If option no.1 does not work out then a legal notice can be sent to them. If subsequently no reply is received from them within 15 days of sending the legal notice then you can approach the appropriate district consumer forum for redressing your grievance. Your relation with snapdeal is of a consumer and if there is some defect in their service. you can file consumer complaint under the Consumer Protection Act.
Helpful?
12+
12+
Adv. Gaurii Chaturvedi
Delhi | 25+ Answers
CONTACT NOW
If you have documentary evidence what you said, you can file a complaint with District Consumer Dispute Redressal Forum after taking the help of local lawyer. You have a good case and get replacement.
Helpful?
15+
15+
Adv. Dalip Singh
Delhi | 25+ Answers
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You immediately file a complaint to District consumer forum as limitation is two years in your case that means you should file your case within period of two years. Your limitation period will expire after some days as you purchased your TV in Feb 2016.
Helpful?
24+
24+
Adv. Prasoon Kumar
Delhi | 25+ Answers
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this is the fit case of consumer complaint and you must file complaint for replacement/refund compensation for harassment and mental agony and cost for filing complaint. if you wanted to get this complaint registered then you may contact MANOJ KUMAR ADVOCATE
Helpful?
13+
13+
Adv. Manoj Kumar
Delhi | 25+ Answers
CONTACT NOW
Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.
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