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Payment , Cancellation & Refund Policy

Payment Policy

All fee has to be paid upfront before availing any paid service at LawRato.

Cancellation Policy

In the event of cancellation of any paid consultation for which payment has been successfully made and a confirmation number has been generated, and the consultation has not been concluded due to any avoidable / unavoidable reason(s) we must be notified of the same in writing – by an email at contact@LawRato.com.

In case of bookings for 'fixed cost' services through a lawyer at LawRato, no cancellation will be entertained in case the work towards the services has been initated by the lawyer. For such instances, you may contact the lawyer directly and the final decision for the acceptance towards such cancellation and refund will be as per the lawyer's update on the same to LawRato. In exceptional circumstances, the LawRato team will work with you to reach a mutually acceptable solution.

Cancellation charges will be effective from the date we receive your email. Cancellation can be requested no later than 24 hours before final delivery time / Appointment time. 

Our Customer Service team will contact you within 7 business days and in cases where the Lawyer has not delivered the booked consultation, we will return your money within 15 business days from the day the request for Cancellation was received.

Please note that there will be a nominal deduction (20%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.

Refund Policy

In the event your request for consultation is accepted but post-payment due to unexpected and extenuating circumstances, your request for consultation is rejected or cancelled; You will be given an option of opting for another request for consultation OR will be offered a complete refund, if you so desire. The refund will be credited to your account within 15 working days.

In case your credit card/debit card/payment account has been accidentally over-charged, please notify LawRato of the same at the earliest. LawRato will refund the outstanding amount to your Payment Account within 15 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, LawRato will debit the outstanding amount from your Payment Account and notify you of the same.

It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.

In the majority of cases, there is NO other situation under which LawRato will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the LawRato.com team will work with you to reach a mutually acceptable solution. LawRato intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with its consumers and lawyers. The maximum refund amount claimable from LawRato cannot exceed the amount paid by the user at LawRato for availing the Lawyer's service(s).

No refund in any case whatsoever can be claimed from LawRato for the amount paid to the Lawyer directly by the user.

Please note that there will be a nominal deduction (20%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.

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