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Incorrect Mobile Bill Charges - IDEA Cellular
08-Oct-2023 (In Civil Law)
Dear Team,
I am currently outside country for work. I have a post paid connection with IDEA and I have received a bill total of Approx. 15000 in the last 2 months saying international data charges for around 12 MB consumed over a period of 20 days (KBs in various sessions).
The fact is I have my local Kuwait SIM and I have disabled data and roaming settings in my mobile settings. I have sent multiple mails to IDEA. IDEA keeps on saying the same status- The bill is generated correctly and charges are correct. But my concern is I have not used the data mentioned in the bill. I have cleared the amount which I have used. Data charges I have not paid.
Today, they have barred my connection saying bill was pending.
I would like to proceed legally. Please help me with a an advice.
Your amount is meagre and if you wish to proceed legally, you have to bear the miscellaneous expenses i.e more than the Bill-amount from your pocket. So, it is ideal, either you should settle your outstanding amount with them or sue them in consumer court for charging you unfairly.
Helpful?
Adv. Pankaj Bajaj
Mumbai | 500+ Answers
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