Improper use of rights by Bank Credit Card Department.

They sent a 'Dinners Club' card (I never used) w/o my consent & issued statements adding charges at their own will with the target of sucking money, suppressing & denying the frauds done by them.Over telephone I offered them several ways to solve the matter but initially they used to assure to resolve the same before the next bill with the request for continuing payment & after some months when I informed them that I'm to stop payment until the problem is solved, they changed their tune & refused to accept any liability of their faults & continued to issue statements adding different charges.Already I've nearly/more than 100 conversations with them/diff. agencies on this,but all are trying to put the liability upon me & asking for settlement which is not acceptable to me at all as the whole is intentionally planted from their end & I'm not to consider the same as my fault.They've placed the matter to CIBIL which is hampering my respect.Where to inform against such tortures? Pls guide.