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Vodafone number deactivated on TRAI directions abruptly. What remedy?
10-Feb-2023 (In Consumer Court Law)
I am using a Vodafone post paid number since the past 10 years, which is being used for my Real Estate business. This number was de-activated abruptly last week and on contacting Vodafone customer care, I have been told that this number has been de-activated on TRAI's direction to Vodafone and it can only be Re-activated at TRAI's discretion.
I have been trying to contact TRAI since the past 4-5 days but to no avail. What legal remedy can I avail now?
Expert Legal Advice:
De-activation of a Mobile connection that has been with you for 10 years and is your Business Contact number must be causing you a lot of inconvenience and business loss. It seems that you have been trying to contact both, Vodafone and TRAI through their Customer Care / Contact Centers.
In such a situation, to get the concerned authorities to take your compliant seriously and on priority, you must follow a few procedures step by step as mentioned below:
Firstly, send across a written complaint to your Mobile Service Provider (Vodafone) mentioning your conversations with the customer care representatives and your long and loyal association with them. You may do so by contacting them as follows:
Lodge your appeal with Appellate Authority on email:- [email protected] or by post addressed to Mr. Vivek Gangwar Associate Vice President C�48, Okhla Industrial Area Phase 2, New Delhi - 110042.
If this does not provide you the desired results, you may contact TRAI in person and through a written complaint (to be sent via Registered Post, Fax and Email) mentioning your conversations and enclosing a copy of your complaint letter to Vodafone along with their response (if any). TRAI can be contacted at the following address:
Mahanagar Doorsanchar Bhawan (next to Zakir Hussain College) Jawaharlal Nehru Marg (Old Minto Road) New Delhi: 110 002
Phone no : 91-11-2323 6308 (Reception) 2323 3466, 2322
FAX No. : 91-11-2321 3294 (Reception)
Email : [email protected]
Parallel to this, also post your complaint at the following link:
http://www.complaintboard.in/complaints-reviews/trai-telephone-regulatory-authority-of-india-l123320.html
Once you have been through these processes, and still are unable to get your number restored, you may opt for legal recourse. The next step in such case would be to send a Legal Notice to both, Vodafone as well as TRAI mentioning the problems being faced by you along with their respective inaction and the losses being borne by you due to the same. This must be followed by a complaint to the Consumer Court as the last and ultimate resort.
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Adv. Siddhant Sharma
Delhi | 200+ Answers
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