Software support for godrej IC card locks
05-Mar-2023 (In Consumer Court Law)
We have purchased Godrej Card Locks around five years back in our hotel at Kolkata. Now three months back Godrej Service has notified via mail that we will have to upgrade the locks as they have stopped supplying these locks further. Also that they wont be supporting us with any type of software help for the same, even if we do not ask hardware support from them. My question is , whether they can stop software support to their supplied hardware at random or allowing us sufficient time as changing the locks entirely will cost us a lot.
Godrej is liable to provide you tech/software support as you are using their product and a mere discontinuation or upgrade in the product does not free them from the responsibilities they have towards the already existing customers. If they refuse to provide you the same you can file a consumer case against them.
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