Plastic piece found in Bacardi bottle, what legal action can I take
09-Mar-2023 (In Consumer Court Law)
I bought a 375 ml bottle of Bacardi Limon. Bottle is sealed and there is no attempt of tampering. The bottle was bought from Govt. liquor shop. I found a plastic piece inside the bottle and I don't think it is safe to drink, it looks like some part of plastic dissolved in the alcohol. It is really disgusting and I would like to get an explanation on the same and the quality of Bacardi products. I wrote an email to Bacardi for an explanation. They replied back saying that they will contact me. Its been more than 4 months and there is no reply from them. What can I do for the poor quality product they sold in the market. ?
Dear Client,
At first take a photograph of the bottle with the plastic piece along with the purchase receipt, if any and securely keep it in a locker.
Give one more chance to Bacardi, to settle the matter.
Complain through contact is facility seen on the web site asking for compensation.
If things won't work file a complaint before the CDRF of your area and you can ask for compensation not exceeding 20 lakhs in district court. The compensation is up to you, the forum order as per its discretion considering evidence and other factors.
Produce only clear pictures of the bottle and copy of your receipts. This is for your security.
At the time of evidence you can produce the bottle and receipt.
If you need help you can contact me.( This will be a paid service).
At first take a photograph of the bottle with the plastic piece along with the purchase receipt, if any and securely keep it in a locker.
Give one more chance to Bacardi, to settle the matter.
Complain through contact is facility seen on the web site asking for compensation.
If things won't work file a complaint before the CDRF of your area and you can ask for compensation not exceeding 20 lakhs in district court. The compensation is up to you, the forum order as per its discretion considering evidence and other factors.
Produce only clear pictures of the bottle and copy of your receipts. This is for your security.
At the time of evidence you can produce the bottle and receipt.
If you need help you can contact me.( This will be a paid service).
We can file a consumer complaint before the hon'ble Consumer Disputes Redressal Forum to get compensation and refund of the price amount of the bottle.
please contact me for further assistance...
please contact me for further assistance...
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