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Mental harassment by car dealer, Please suggest suitable step.
01-Feb-2023 (In Consumer Court Law)
I purchased a car from authorized car dealer in December 2016. We have signed all the papers in which we have a warranty covering all the manufacturing defects. Car has been troubling us since the beginning. Although they are repairing it but we are being mentally harassed. Please advise what step should we take ?
If the problem is severe then you can seek replacement of the vehicle. In case the company does not accept your demand you may approach the Consumer Forum by filing a complaint and seeking replacement and damages.
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Adv. Salim Ambar Inamdar
Delhi | 25+ Answers
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Kindly proceed with filing a case with the consumer forum at the earliest with the details of the defects as the same is cost efficient and also saves time as compared to a civil court
Kindly note that if a manufacturing defect is apparent then you need to implead the manufacturer of the car also and make your case accordingly
I have been handling cases of these kinds for major car manufacturers in all consumer forums in Delhi and have a lot of experience through which I have learnt that if you are going for replacement of the car then be sure to move an application for expert report on the defects otherwise there are clear case laws which state that the replacement would not be allowed
If it is a matter of mere service then the manufacture need not be impleaded and the case can be filed only against the service centre or dealer of The car
Kindly note that if a manufacturing defect is apparent then you need to implead the manufacturer of the car also and make your case accordingly
I have been handling cases of these kinds for major car manufacturers in all consumer forums in Delhi and have a lot of experience through which I have learnt that if you are going for replacement of the car then be sure to move an application for expert report on the defects otherwise there are clear case laws which state that the replacement would not be allowed
If it is a matter of mere service then the manufacture need not be impleaded and the case can be filed only against the service centre or dealer of The car
Helpful?
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Adv. Aditya Gupta
Delhi | 100+ Answers
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You may file a consumer complainant by citing various defects and get relied. You are entitled to various cost, losses and compensation. Contact an able lawyer and obtain relief. First get a legal notice issued.
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Adv. Sridharan Rajan Ramkumar
Delhi | 25+ Answers
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You must file a consumer complaint immediately before the district consumer forum. Before that we can send a legal notice asking for a exchange/refund whichever relief you are seeking. The dealer as well as the car company will be a party. Keep all the paperwork with you, also get it in writing from a authorized car servicer about the issues in the car, how many times have you had to get the car repaired/serviced. It is a good case, you can get a exchange or refund along with compensation from the car company.
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Adv. Mrinmoi Chatterjee
Delhi | 200+ Answers
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