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Inherent latent defect in wardrobe with 5 yrs warranty.


10-Sep-2023 (In Consumer Court Law)
I had purchased a wooden-like material wardrobe in cash from M/s Estillo Furniture, in late Dec14. `Warranty for 5 yrs on polish and joints' were given in the Order/Dely form. No formal invoice/warranty card was given, despite several f/ups against the T&C of the Order/Dely form. Then, in Feb15 itself, some whitish powder marks were noticed in 1-2 places. This was complained verbally, but O.P said when it grows more treatment will be done. The whitish marks turned severely fungal by end Jun15; and complaint was forced to be taken in mid-July15 with docket no. This was attended in late Aug15, after f/ups only. Fungal treatment was not useful and resurfaced soon. With no other way other than to ask for refund of my money from the O.P. who declined. Complaint was lodged at CA & FBP, negotiation failed. Then lodged Consumer complaint CC/35/2016 in Kolkata -III, but and judgement dt 1/9/16 has NOT been delivered in my favour, which can be seen in `confonet' site.
Answers (1)

Answer #1
762 votes
Wait for sometime ti upload the decisions.
It sometime takes time to upload decision.
If it is already uploaded now and you are aggrieved by the decision you can challenge the same in higher forum.
In tat case feel free to contact fir further help.

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