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How to get compensation from online travel booking webiste
22-Jan-2023 (In Consumer Court Law)
Recently I downloaded the yatra.com app and used it to book hotels with code on 15-01-2017. But to my surprise I received a call on 20-01-2017 from yatra.com customer care that my booking has been cancelled and there is no other option but to intitiate the refund process.It was a big shock to me as it was the decision of yatra.com to decide on my behalf and not me to cancel the booking.Money refund is not the end of the problem. my whole itienary got effected from their cancellation. Thus I want opinion regarding the compensation of the new booking done by me and also the compensation(penalty) for the mental harassment
Yes you can send a legal notice to the online company for redressal of your grievance by paying you damages for your suffering. Their after if you are not satisfied by their reply if given you can move a complaint to consume Court for your redressal
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Adv. Aasif Razzaque Khan
Lucknow | 100+ Answers
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On the face of it, seems like a case of deficiency in service and unfair practice. Monetary loss on account of change in itenrary can be sought from the service provider. Proper legal advice can be given after peruisng booking details, grounds for cancellation etc.
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Adv. Subhash Bhutoria
Delhi | 25+ Answers
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Hi, you can send a legal notice to Yatra and seek compensation . In case they fail to compensate you , file a consumer complaint before the consumer direct forum making yatra a party.
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As per various decisions of consumer court ,you are eligible for the compensation ,both monetary and mental harrasement ,send the details regarding the booking and transaction accordingly I will a vice you !
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Adv. Rishi Kumar
Allahabad | 200+ Answers
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You got the right person to file case with the opposite parry i can decide this case ib upcoming six months only through appropriate court else you will auffer for year And hence if u r in lucknow i will not charge any fees
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Adv. Harsh Vardhan Singh
Lucknow | 25+ Answers
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Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.
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