How to claim compensation for time loss and mental frustration?
06-Mar-2023 (In Consumer Court Law)
- Bought HP Laptop in Nov, 2016 with 1 Yr Warranty - As per Product Specification on HP Website, this laptop has to be a "Touch Screen". - I also queried HP Customer Care before buying, regarding "If RAM of this Laptop can be upgraded to 4GB", for which they replied affirmative. - On receiving Laptop - I found that there is no Touch Screen and also RAM of this laptop could not be upgraded. - I registered my complaint with HP Customer Care and followed up several times. - After dragging Issue for close to 3 months, HP agreed to refund billed amount. - However I have lost so many days in follow up and could not use this Laptop as per intended usage. - I have already registered this case with National Consumer Helpline and sent formal "Final reminder letter to HP" Please suggest my eligibility of compensation as I Do NOT consider resolution (of only Refund of billed amount) as FAIR and SATISFACTORY as it fails to compensate me for time loss and mental frustration.
In that case m able to deal with your questions and provide you effective remedy. Not only compensation but losses of metal and pyhicak harassment as well. Kindly consider or contact to me for relief..
For all practical purposes, it is not advisable to pursue such a claim at this belated stage. Since you've, through your own efforts, manage to recover most of the loss caused to you, unless quantifiable damage caused to you can be shown, there are bleak chances of a favorable result.
Your remedy for compensation lies under consumer law. You can file a case for deficiency in service including mental harassment. However, you already avail refund from the HP so in that scenario you are remedy can be restricted to mental agony. You should approach consumer forum for same.
Sir,
You can claim refund of your money plus the compensation for the mental agony faced by filling a complaint under consumer protection act in District Forum/State Commission depending upon the amount of the claim. Please provide us with complete details so that you can get relief at the earliest.
You can claim refund of your money plus the compensation for the mental agony faced by filling a complaint under consumer protection act in District Forum/State Commission depending upon the amount of the claim. Please provide us with complete details so that you can get relief at the earliest.
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