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Got hair colored from a salon other than what I demanded


21-Sep-2023 (In Consumer Court Law)
Hi, I got my hair color from salon but the color i demanded to be done was blue and purple for which i shared picture with them aswell but what they did was pink and orange. this completely changed my look which i never wanted and acted as emotional disturbance for me.I didnt pay any amount to them and walked out off salon. These salon people are calling me now and harassing me to pay money as according to them i seem happy in my dp carrying the wrong color and saying that they will file a police complain against me. when thet=y are the ones who did mistake. They are agreeing that they have done wrong color because of color mixing and can change it but i dont want to go there as my hair are not for experiment purpose and i dont trust there services. Kindly suggest a way forward.
Answers (3)

Answer #1
539 votes
Just send them a legal notice and attach the colour pictures of hair.
Ask them to stop harrassment or you will lodge a suit for harrasment and breach of trust. They will stop calling you.
Also share a post on Facebook etc. Where you can share feedback of salon. As evidence.
Answer #2
670 votes
Kindly send them a legal notice through Advocate and make demand of damages.... They cannot file criminal complaint this not a offence cover under IPC but this a negligence on their part and Joy have appropriate remedy to file consumer complaint against them and seek damages..
Answer #3
671 votes
Hi, Yours is a clear case of deficiency in service and lack of due care. I advise you to send a legal notice demanding damages for ruining your hair texture and looks causing emotional disturbance. Also, you should give a complaint in the police station of the area where the salon is that they are causing harassment, threat, and undue pressure to pay despite deficient services and their acceptance of same. Your hair colour may be rectified but at the cost of damaging them more so there is no guarantee that they would not goof up this time as they have lost the trust.

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