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Consumer case against company for selling faulty device
10-Oct-2023 (In Consumer Court Law)
We had purchased a Panasonic 103 inch tv from a dealer called samrat electronics in kalina, Mumbai.. Tge purchase was done 3 years bach.. Within 10 days there was a defect in the tv so the company replaced it.. After 3-4 months the same problem came n it was replaced again.. Then after a year it is the same problem n bow the company is asking for 21 lac rs for replacement by a smaller tv n the cost of the original tv was 25 lac.. This whole incident bought into picture the fact that there is defect with the piece itself.. Kindly suggest what action can be taken from our end in consumer court
Dear Sir/Madam,
From your above query it appears that the Panasonic Tv purchased by you has a manufacturing defect and in spite of that the company is asking you to pay Rs 21 lacs for repair. In this circumstances you can issue a notice to the Company stating all the facts as pointed by you and stating that the Tv has a manufacturing defect which will have to be rectified by the company at its own cost. If the Company does not rectify the Tv at its own cost inspite of the notice then you can file a Consumer Complaint before the State Commission seeking the refund of your 25 lacs along with damages for mental harassment and agony caused to you or in the alternative you can seek order against the company that the company shall repair the Tv free of cost at its own expenses.
From your above query it appears that the Panasonic Tv purchased by you has a manufacturing defect and in spite of that the company is asking you to pay Rs 21 lacs for repair. In this circumstances you can issue a notice to the Company stating all the facts as pointed by you and stating that the Tv has a manufacturing defect which will have to be rectified by the company at its own cost. If the Company does not rectify the Tv at its own cost inspite of the notice then you can file a Consumer Complaint before the State Commission seeking the refund of your 25 lacs along with damages for mental harassment and agony caused to you or in the alternative you can seek order against the company that the company shall repair the Tv free of cost at its own expenses.
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Adv. Mohammed Zain Khan
Mumbai | 100+ Answers
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