Action against online shopping portal in order to get money refund

774 votes

Hi
I read your matter very carefully I want to discuss the total matter and suggested you to bring all the papers and documents that I have subsequently deal with this kind of matters .Everything is taken care by me and my team.
Thank you.

Advocate Mita Banerjee LawRato

721 votes

without verifying of the papers it could not be possible for us to answer the query, however it is appearing from your above mentioned para that you are entitled to receive back your money as well compensation towards the mental depression which occurred due to this unsatisfactory goods delivered to you from the end of web portal. get in touch with us and we shall guide you regarding the steps to be taken in the matter.

Advocate Mahesh Kumar Joshi LawRato

841 votes

You have to have evidence of all the transactions such emails, your order, your request for rectification or service, their denial, warranty certificate if applicable , payment proof etc. You have to find the address of Consumer Forum in your region. Usually these will be listed in Government sites. Then you have to a make formal complaint with the complete history of the case and proof for service deficiency. The forum may stipulate some fee as applicable. You may also send the copy of your complaint to the company that you are complaining about. The Consumer Forum would examine the merit of the case based on the evidence and proof and if they are convinced , they would send a summon to the company to appear from them to present their version. The forum would give the verdict if there is merit in your case. You can pursue the matter on your own in consumer forum and if you want our help than you need to contact us through Lawrato. But then you will have to bear expenses out of your pocket until and unless you get a compensation, which can be tricky at times now it's your call you can let it go or set example for others to follow.

Advocate Rahul Uday Singh LawRato

947 votes

At first you cheak it that, when your send ITEM through Post Office, weight was taken by the office after collect amount from you and it is the evidence that, you did not send the Box in empty position. Now you should collect information regarding the exact weight of said item, which you send through Post.
Now you have enough evidence regarding box which you send to the address, who stated that, the box was empty. Lastly file a complaint before the Consumer Forum in your District against both the Post Office and said Concern who denied to receive items. and additionally claim refund award with interest.

Advocate Sanjoy Acharjee LawRato